FAQ

You can easily reach our customer support team by visiting the "Contact Us" page on our website. We provide multiple contact methods, including phone, email, and online inquiry form. Our dedicated support staff is available to address your inquiries, provide technical assistance, or help with any other concerns you may have.

Yes, we provide technical documentation and product manuals to assist our customers in understanding the installation, operation, and maintenance of our products. These resources are available for download on our website or can be requested from our customer service team.

Yes, we provide order tracking services. Once your order is processed and shipped, we will provide you with the necessary tracking information. You can use this information to monitor the progress of your shipment and estimate the expected delivery date.

Yes, our products undergo rigorous testing and meet relevant industry standards and certifications. We strive to ensure that our products are safe, reliable, and compliant with applicable regulations. If you require specific certifications for your project or market, please inform our sales team, and we will provide the necessary documentation.

Yes, we welcome customized product requests and OEM projects. At XUCKY Electric, we have experience collaborating with renowned international corporations on various custom projects. Please contact our sales team to discuss your specific requirements, and we will work closely with you to bring your vision to life.